Cancellation and refunds

You can cancel your paid plan or your account at any time from the app. Cancellation is immediate and carries no penalty.

When you cancel a paid plan, it stops renewing and you are not charged again. You keep the plan's features until the period you already paid for ends.

When you cancel your account, your data is kept for 30 days and then deleted, as explained in the Terms and conditions.

The free plan and the trial of a higher plan are free of charge, so there is nothing to refund. When the trial ends, your account returns to its previous plan.

When you change plans, the previous plan is cancelled and the new one starts. Your balance is adjusted: a discount is applied to the new plan that depends on the conditions of the change, such as the time left on the previous plan. The app shows you the final amount before you confirm the change. The discount only reduces what is charged for the new plan: it is not paid back in cash or to your payment method.

We refund a payment in these cases:

• A duplicate charge.
• A charge made after your plan was cancelled.
• A charge for a wrong amount or item because of an HMH Sistemas error.
• Cases where the law requires us to do so, including the revocation explained below.

The rest of the period already paid is not refunded when you cancel your plan, because you keep it until it ends. When you change plans it is not paid back in cash either, but your balance is adjusted with a discount, as explained in “Changing plans”.

If the law regards you as a consumer and recognizes your right to revoke your purchase within 5 business days, we respect it: when you exercise it, we refund the payment. This right is governed by the Federal Consumer Protection Law, and this policy does not limit any other right that law gives you.

Write to the support email:

Support email

soporte@hmhfour.com

• Your account email and your organization's name.
• The date and amount of the charge.
• The reason for your request.

You must report duplicate or erroneous charges within 30 days of the charge. After that period we will review your request, but there is no longer an automatic right to a refund.

We will handle your request as soon as possible and will reply within 30 calendar days at the latest.

Payments are processed by Stripe. The refund goes to the same payment method you paid with; it cannot be sent to another card or account.

Depending on your bank, the refund may take between 5 and 10 business days to appear on your statement.

The refund may be full or partial, depending on the case.

We may modify this policy. We will notify you at least 30 days in advance, by email and in the app, as explained in the Terms and conditions.

This policy is published in Spanish and English. If the two versions differ, the Spanish version prevails.